Privacy Policy

Kinnect Ltd (“Kinnect”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, share and protect personal data when you use the Kinnect mobile app, our marketing website and related services.

Kinnect helps people discover, join and take part in communities, events, plans and related conversations. To provide Kinnect, we collect information needed to create accounts, operate the app, support communities, show relevant events and plans, enable messaging and interactions, keep users safe, improve the service and comply with legal obligations.

In plain English

We collect the information needed to run Kinnect and help communities, events and plans work properly.

Some of the information you provide is private to you or only visible to the people you choose to share it with. For example, community managers do not receive access to your password, private account settings, private plans, precise live location, or your activity in unrelated communities.

If you join a community or interact with an event, the relevant community creator, organiser, administrator or manager may be able to see limited information needed to manage that community or event. This may include your profile information, membership status, event registration or RSVP status, attendance or check-in information, and responses you choose to submit for that community or event.

Community and event information may still be personal data. We only make it visible to community managers where it is needed for legitimate community or event management.

We use your live location only to calculate approximate distance from you to an event, plan or community. Only you see that distance context. We do not share your live or precise location with community managers, other users, event organisers or plan participants. Kinnect does not track your live location in the background.

We do not sell your personal data.

1. Who we are

Kinnect Ltd is the controller of personal data processed through Kinnect, except where another person or organisation independently decides how and why personal data is used.

You can contact us about this Privacy Policy or your personal data at:

Email: hugo@kinnect.io

Company: Kinnect Ltd
Location: United Kingdom

2. What this policy covers

This Privacy Policy applies to:

• the Kinnect mobile app;

• the Kinnect marketing website;

• communities, events, plans, messages, comments, replies, reactions and other app features;

• communications with us, including support and service messages.

This Privacy Policy does not apply to websites, apps or services operated by third parties, even if they are linked from Kinnect.

3. Information we collect

We collect personal data in the following ways.

3.1 Information you provide to us

Account information
When you create or use a Kinnect account, we may collect information such as your name, email address, phone number, username, password or authentication information, age or age confirmation, and account preferences.

Profile information
You may choose to provide profile information, such as a profile photo, bio, interests, preferences, community affiliations or other information you add to your Kinnect profile.

Community information
When you join, create, manage or interact with a community, we may collect information such as:

• the communities you join, create, follow or manage;

• your role in a community, such as member, organiser, administrator or manager;

• your membership status;

• your activity within that community;

• comments, replies or reactions you post on community updates;

• moderation actions taken by community admins.

Event information
When you view, register for, RSVP to, attend or interact with an event, we may collect information such as:

• event views and interactions;

• registration status;

• RSVP status;

• waiting list status;

• attendance or check-in status;

• responses you submit in relation to an event;

• relevant event-related communications or interactions.

Plan information
When you create, receive, respond to or interact with a plan, we may collect information such as:

• plan details;

• whether you have received, viewed or responded to a plan;

• your response to a plan;

• plan location information, where provided;

• messages and interactions within plan threads.

Plans may allow users who have responded to a plan shared by a contact to message each other. These messages may be individual or group messages depending on the plan and feature used.

Messages, comments, replies and reactions
Kinnect includes social and community interaction features. We may collect messages, comments, replies, reactions and related metadata, such as when the interaction occurred and which community, update, plan or thread it relates to.

Members of a community may be able to comment on updates shared by admins. Other members may be able to reply to those comments. Members may also be able to react to admin updates. Admins may be able to delete replies and moderate comments on their update posts.

Support and communications
If you contact us, report a problem, respond to a survey or communicate with us, we may collect the information you provide and records of our communications.

3.2 Information collected automatically

Usage and device information
We may collect information about how you use Kinnect, including app activity, screens viewed, features used, dates and times of access, device type, operating system, app version, IP address and diagnostic information.

Product analytics
We use product analytics to understand how Kinnect is used, improve the app, identify issues and develop better features. Product analytics may include information about app interactions, feature usage, session activity and technical performance.

Crash analytics and diagnostics
We use crash analytics and diagnostic information to identify bugs, fix crashes, improve reliability and maintain the security and performance of Kinnect.

Notifications
If you enable notifications, we may process notification tokens and related information to send push notifications, such as community updates, plan updates, event reminders, messages, replies, reactions, service messages and security alerts.

You can manage push notifications through your device settings or in-app settings where available.

Security and technical information
We may collect information used to protect Kinnect, prevent abuse, troubleshoot issues and maintain service reliability, including log data, authentication events, device identifiers, security events and technical records.

3.3 Location information

Kinnect may use location information to provide location-based features.

If you enable location permissions, we may use your live location to calculate approximate distance from you to an event, plan or community. This helps you understand how close or far away something is.

Only you see this distance context. We do not share your live or precise location with community managers, other users, event organisers, plan creators or plan participants.

Kinnect does not track your live location in the background.

If you set a plan to your current location, Kinnect may use your current location to create a location marker for that plan. This does not create live location tracking. Other users only see the plan location you choose to share, not your continuing live location.

Checking in at a community location is based on the relevant address or community location information. It does not involve sharing your current live location with other users.

You can disable location permissions through your device settings. Some location-based features, such as distance context, may not work properly if location access is disabled.

3.4 Website information

When you visit our marketing website, we may collect basic information such as device information, browser information, IP address, pages viewed, referral information and cookie or similar technology data.

Where required, we will ask for consent before using non-essential cookies or similar technologies on our website.

3.5 Information from community managers or other users

Community creators, organisers, administrators or managers may provide information about communities, events or members. For example, they may create events, manage guest lists, view registrations, review RSVPs, check attendance, moderate comments or manage community updates.

Other users may provide information that relates to you, such as when they invite you to a plan, message you in a plan thread, reply to your comment, react to content, report content or participate in the same community, event or plan.

3.6 Information from third parties

We may receive information from third parties where necessary to provide Kinnect, such as hosting providers, authentication providers, analytics providers, crash analytics providers, notification providers, app stores or other service providers that support the operation of Kinnect.

We may also receive information if another user invites you to Kinnect, shares a plan with you or interacts with you through the app.

Kinnect does not currently process payments through the app.

4. How we use personal data

We use personal data for the purposes below.

4.1 To provide and operate Kinnect

We use personal data to:

• create and manage accounts;

• authenticate users;

• provide app features;

• enable users to discover, join and participate in communities;

• enable users to create, manage and attend events;

• enable users to create, share and respond to plans;

• provide plan threads, individual messages and group messages;

• show relevant community, event and plan information;

• process event registrations, RSVPs, check-ins and responses;

• provide community management tools;

• support admin updates, comments, replies, reactions and moderation;

• send notifications and service messages;

• provide customer support;

• maintain, troubleshoot and improve service reliability.

4.2 To support community and event management

Kinnect allows community creators, organisers, administrators and managers to manage their own communities and events.

If you join a community or interact with an event, the relevant community manager may be able to view information reasonably necessary to manage that community or event, such as:

• your name and profile information;

• your membership status;

• your event registration or RSVP status;

• your waiting list status;

• your attendance or check-in status;

• responses you submit in relation to that community or event;

• comments, replies or reactions you make within that community;

• relevant engagement or activity within that community.

Community managers can only access information relating to the communities and events they manage. They do not have access to your password, private account settings, precise live location, or activity in unrelated communities.

Community managers can view relevant information in the app. Kinnect does not currently provide community managers with self-serve export tools for member, event or response data.

Community managers must use member information only for legitimate community management purposes and in accordance with our Terms of Use, this Privacy Policy and applicable law.

4.3 To provide plans and plan threads

Kinnect allows users to create, share and respond to plans.

If a contact shares a plan with you and you respond to it, you may be able to participate in a thread with other users who have responded to that plan. These threads may include individual or group messages, depending on the feature used.

Information you share in a plan thread may be visible to the other participants in that thread.

4.4 To provide comments, replies, reactions and moderation

Kinnect allows community admins to share updates. Members may be able to comment on those updates, reply to comments and react to updates.

Comments, replies and reactions may be visible to other members of the relevant community or to other users who can view the update.

Admins may be able to delete replies and moderate comments on their update posts. We may also moderate content or activity where needed to enforce our Terms of Use, protect users, investigate reports or keep Kinnect safe.

4.5 To communicate with you

We may use your contact details and notification preferences to send:

• account and service messages;

• security alerts;

• event, community or plan notifications;

• message, comment, reply or reaction notifications;

• support responses;

• important policy or service updates;

• marketing communications, where permitted by law.

You can opt out of marketing communications at any time. You may still receive service, security and transactional messages where necessary.

4.6 To use location-based features

We may use location information to:

• show distance context to events and plans;

• help you understand the approximate distance to a location;

• support location markers for plans;

• support local discovery or location-based recommendations where available;

• support check-in features based on community or event address information.

We do not share your precise location with other users.

4.7 To keep Kinnect safe and secure

We use personal data to:

• protect accounts;

• detect, prevent and investigate fraud, spam, misuse, security incidents and harmful behaviour;

• enforce our Terms of Use and community standards;

• moderate content or activity where appropriate;

• respond to reports, complaints or disputes;

• protect the rights, safety and security of users, Kinnect and others.

4.8 To improve Kinnect

We may use personal data to:

• understand how users use Kinnect;

• improve app features and user experience;

• test and develop new features;

• measure app performance;

• fix bugs and technical issues;

• produce aggregated or anonymised insights.

Where we create aggregated or anonymised information, we use it in a way that does not identify you.

4.9 To comply with legal obligations and protect legal rights

We may use personal data where necessary to:

• comply with applicable law;

• respond to lawful requests from regulators, courts or law enforcement;

• maintain records required by law;

• establish, exercise or defend legal claims;

• complete a business transaction, such as a merger, acquisition, financing, restructuring or sale of assets.

5. Lawful bases for processing

Where UK data protection law applies, we rely on the following lawful bases.

Our legitimate interests include operating, securing and improving Kinnect, supporting real-world communities, preventing misuse, understanding how our services are used, resolving disputes, and protecting our legal rights.

We only rely on legitimate interests where we consider that our interests are not overridden by your rights and freedoms.

Where we rely on consent, you can withdraw that consent at any time. Withdrawing consent does not affect processing that took place before consent was withdrawn.

6. What other users and community managers can see

Kinnect is a community app. Some information you provide may be visible to other users, community managers or plan participants depending on your settings, actions and the features you use.

Personal account and private activity data

Community managers, event organisers and other users do not receive access to:

• your password or authentication information;

• your private account settings;

• your precise live location;

• your private plans, unless you choose to share or participate in them with those people;

• your messages in plan threads they are not part of;

• your activity in unrelated communities;

• your private interactions outside the communities, events or plans they are involved in.

Community and event management data

If you join a community or interact with an event, the relevant community creator, organiser, administrator or manager may be able to view limited information needed to manage that community or event.

This may include:

• your name and profile information;

• your membership status in that community;

• your event registration or RSVP status;

• your waiting list status;

• your attendance or check-in status;

• responses you submit for that community or event;

• comments, replies or reactions you make within that community;

• relevant engagement or activity within that community.

Community managers can only see information relating to the communities and events they manage. They cannot see your private plans, unrelated plan activity, precise live location, or activity in unrelated communities.

Kinnect does not currently provide community managers with self-serve export tools for member, event, registration, RSVP, attendance or response data.

Plans and plan threads

Plans may be private, shared with selected contacts, or visible to specific participants depending on how the plan is created and shared.

If a contact shares a plan with you and you respond to it, you may be able to participate in a thread with other users who have responded to that plan. These threads may include individual or group messages depending on the feature used.

Information you share in a plan thread may be visible to the other participants in that thread. Community managers do not receive access to your private plans or plan threads unless they are participants in that plan or thread.

Location and distance context

Kinnect may use your live location to calculate approximate distance from you to an event, plan or community.

Only you see this distance context. We do not share your live or precise location with community managers, other users, event organisers, plan creators or plan participants.

If you set a plan to your current location, Kinnect may create a location marker for that plan. This is not live location tracking. Other users only see the plan location you choose to share, not your continuing live location.

Checking in at a community location is based on the relevant address or community location information. It does not involve sharing your current live location with other users.

7. Community manager responsibilities

Community managers, organisers and administrators are responsible for using member information appropriately.

Community managers must not:

• sell member personal data;

• use member personal data for unrelated purposes;

• use member personal data for unrelated marketing without a lawful basis;

• disclose member personal data outside the community management context unless lawful and appropriate;

• request unnecessary or excessive personal data from members;

• misuse registration, RSVP, attendance, response or engagement data;

• copy, scrape or attempt to export personal data except where permitted by Kinnect and applicable law.

Where community managers process personal data outside Kinnect for their own purposes, they may be responsible for complying with data protection laws in their own capacity.

We may restrict, suspend or remove community management access if we believe personal data has been misused or there is a risk to users, Kinnect or others.

8. Sharing personal data

We do not sell your personal data.

We may share personal data in the following circumstances.

8.1 With community managers and other users

We share information with community managers and other users only as needed to provide Kinnect’s community, event, plan, messaging, comment, reply, reaction and moderation features.

Community managers can see limited community and event management data for the communities and events they manage. They cannot see your private plans, private plan activity, precise live location, messages in plan threads they are not part of, or activity in unrelated communities.

Other users can see information you choose to share with them or make available through app features, such as plan threads, comments, replies, reactions, community activity or event participation where the feature allows.

8.2 With service providers

We use trusted service providers to help us operate, secure and improve Kinnect. These may include providers of:

• hosting and cloud infrastructure;

• authentication;

• product analytics;

• crash analytics;

• customer support;

• communications and email delivery;

• push notifications;

• security and fraud prevention;

• professional services, such as legal, accounting or compliance support.

Service providers may only process personal data for the purposes we authorise and must protect it appropriately.

8.3 For legal, safety and security reasons

We may share personal data where we believe it is necessary to:

• comply with law;

• respond to lawful requests from regulators, courts or law enforcement;

• enforce our Terms of Use;

• investigate or prevent fraud, security issues or misuse;

• protect the rights, safety and security of users, Kinnect or others.

8.4 In connection with a business transaction

If Kinnect is involved in a merger, acquisition, financing, restructuring, sale of assets or similar transaction, personal data may be transferred as part of that transaction. We will take appropriate steps to protect personal data in that context.

9. Community manager exports

Kinnect does not currently provide community managers with self-serve export tools for member, event, registration, RSVP, attendance or response data.

If we introduce export functionality in the future, we will apply appropriate access controls and update this Privacy Policy where needed.

10. Data retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Our retention periods depend on the type of data, the reason we use it, legal requirements, and whether the data is needed for security, dispute resolution or legitimate business purposes.

In general:

When we no longer need personal data, we delete it, anonymise it or securely retain it only where legally required or otherwise appropriate.

11. Account deletion

You may request deletion of your account through the app, through any account deletion process we provide, or by contacting us at hugo@kinnect.io.

When your account is deleted, we will delete or anonymise personal data associated with your account, unless we need to retain certain information for legal, security, fraud prevention, dispute resolution, community safety or legitimate business reasons.

Some information may remain visible or retained where:

• it was shared with others through community, event, plan, messaging or comment features;

• it forms part of community, event or plan records;

• it is contained in messages, comments, replies, reactions or other interactions visible to other users;

• it is needed to investigate misuse, enforce our terms or protect users;

• we are legally required or permitted to retain it.

Where possible, we will minimise or anonymise retained information.

12. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, authentication controls, encryption, logging, monitoring, backup procedures, staff access restrictions and security review processes.

No online service can be guaranteed to be completely secure. You are responsible for keeping your account credentials safe and for telling us promptly if you believe your account has been compromised.

13. International transfers

Kinnect is based in the United Kingdom. We may process and store personal data in the UK, the European Economic Area and other countries where our service providers operate.

Where personal data is transferred internationally, we will take steps designed to protect it in accordance with applicable data protection law. These steps may include using adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement, the UK Addendum to EU standard contractual clauses, or other recognised transfer safeguards where applicable.

14. Your rights

Depending on where you live and the circumstances, you may have rights under data protection law, including the right to:

• access your personal data;

• correct inaccurate or incomplete personal data;

• request deletion of your personal data;

• restrict how we use your personal data;

• object to certain processing;

• receive a copy of your personal data in a portable format;

• withdraw consent where we rely on consent;

• complain to a data protection authority.

To exercise your rights, contact us at hugo@kinnect.io.

We may need to verify your identity before responding. Some rights are subject to legal limits, and we may not always be able to fulfil your request in full. If this happens, we will explain why.

If you are in the UK, you have the right to complain to the Information Commissioner’s Office if you are unhappy with how we handle your personal data.

15. Marketing choices and notifications

You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us.

You can manage push notifications through your device settings or in-app settings where available.

You may still receive service, account, security, legal or transactional messages where necessary.

16. Children and young users

Kinnect is intended for users aged 13 and over.

If we become aware that we have collected personal data from a child under 13, we will take reasonable steps to delete that information.

If you believe a child under 13 has provided personal data to Kinnect, please contact us at hugo@kinnect.io.

Where Kinnect is used by younger users, we take their privacy seriously and aim to provide information in a clear and understandable way. We also aim to use personal data in a way that is appropriate for the nature of the service and the age of the user.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will take reasonable steps to notify you, such as by email, in-app notice or website notice. The updated policy will apply from the date it is posted or otherwise notified, unless stated otherwise.

18. Contact us

If you have questions about this Privacy Policy or how we handle personal data, contact us at:

Email: hugo@kinnect.io

Company: Kinnect Ltd
Location: United Kingdom