Terms of Use & Community Standards

These Terms of Use and Community Standards explain the rules for using Kinnect.

Kinnect Ltd ("Kinnect", "we", "us" or "our") is a company registered in England and Wales under company number 15308489. Our registered office is 203c Victoria Rise, London, SW4 0PF. You can contact us at hugo@kinnect.io.

In plain English

Kinnect helps people discover, join and take part in communities, events, plans and conversations.

When you use Kinnect:

• be honest, considerate and safe;

• do not harass, threaten, impersonate, exploit or deceive people;

• do not post illegal content, spam, scams or other people's private information;

• remember that content you share may be seen by the relevant community, event or plan participants;

• community managers and Kinnect may moderate content or accounts, but we do not promise that every interaction is reviewed;

• you keep ownership of your content and give us the limited permission needed to operate Kinnect; and

• deleting your account may not delete shared messages, plans, events or community history that other people still need, but retained content should no longer display your ordinary profile identity.

The sections below contain the full terms.

1. Who these Terms apply to

These Terms apply to individuals who access or use:

• the Kinnect mobile app;

• member-facing communities, events, plans and conversations;

• related websites or member-facing product surfaces where these Terms are presented; and

• community-creation, event-organisation or administration features used through an individual Kinnect account.

They apply whether you use Kinnect as a member, community creator, organiser, administrator, manager or plan participant.

Customer organisations may have separate commercial agreements with Kinnect. Those agreements govern the organisation's purchase and customer-workspace services. These Terms govern your individual account, conduct and member-facing use unless a separate agreement expressly says otherwise.

A community may publish additional rules for its members. Those rules may add reasonable community-specific expectations but cannot permit conduct prohibited by these Terms or remove your rights under applicable law.

2. Accepting these Terms

By creating an account, accepting these Terms in the product or continuing to use Kinnect after they are presented to you, you agree to follow them.

You should also read the Kinnect Privacy Policy, which explains how we collect, use, share and protect personal data.

If you do not agree to these Terms, do not create an account or use Kinnect.

3. Eligibility and age

You must be at least 13 years old to use Kinnect.

If you are aged 13-17:

• ask a parent, guardian or trusted adult to help you understand these Terms and the Privacy Policy if anything is unclear;

• do not use a feature if you do not understand who will see the information you provide; and

• you must have any parent or guardian agreement required by the law that applies to you.

Kinnect provides a general community service that may be used by people aged 13 and over. Kinnect does not currently offer a school, childcare, safeguarding or other programme specifically designed for or directed at under-18s.

You must not use Kinnect if:

• you are under 13;

• applicable law prevents you from using the Service;

• we have previously closed your account for a serious or repeated breach and have not authorised your return; or

• you are creating an account for someone else without proper authority.

If we reasonably believe that an account belongs to a child under 13, we may restrict or close it and take appropriate steps concerning its data.

4. Accounts and authentication

You must:

• provide accurate account information;

• keep your contact and authentication information up to date;

• use your own account unless Kinnect expressly provides an authorised shared or organisational account;

• keep passwords, verification codes, devices and sessions secure;

• not share, sell or transfer your account;

• not allow another person to impersonate you through your account; and

• contact us promptly if you believe your account has been compromised.

You are responsible for activity carried out through your account where it results from your failure to take reasonable steps to keep it secure. You are not responsible for activity caused by Kinnect's breach or by matters outside your reasonable control.

We may require reasonable steps to verify your identity, age, account ownership, community role or authority before granting or restoring access.

5. Permission to use Kinnect

Subject to these Terms, Kinnect gives you a limited, personal, non-exclusive, non-transferable and revocable permission to use the Service for your own participation and any authorised community-management activities.

You must not sell, sublicense or commercially exploit the Kinnect software or brand. This does not prevent authorised organisers from using ordinary Kinnect features to manage their communities or events.

Kinnect does not currently process member payments through the mobile app. If paid member features are introduced, the applicable price and additional terms will be shown before you are charged.

6. Communities and community roles

Kinnect allows users to discover, join, create and manage communities.

Depending on the feature and your role:

• community creators, organisers, administrators or managers may approve or manage membership;

• managers may create events, publish updates and view information reasonably needed to manage their community or events;

• authorised managers may moderate comments or replies on community updates; and

• authorised customer operators may use Kinnect Hub to perform permitted community or event-management activities.

Joining or paying for a community does not give a manager or customer organisation unrestricted access to your Kinnect account or activity. Community managers and customer operators do not receive access merely because of their role to:

• your password or authentication information;

• your private account settings;

• your precise live location;

• plans or plan threads they do not participate in;

• messages in threads they are not part of; or

• activity in unrelated communities.

Community managers are responsible for the community information, events and decisions they independently create or make. Unless Kinnect expressly states otherwise, they are not Kinnect employees or agents.

7. Events

Users and authorised organisers may create, publish, manage or respond to events.

If you register for, respond to or attend an event:

• the relevant organiser or authorised manager may see information needed to manage it, such as your profile, response, registration, waiting-list, attendance or check-in status;

• you should check the event description, organiser, venue, accessibility, cost and safety information before attending;

• you remain responsible for deciding whether an event is suitable for you; and

• you must follow applicable law, venue rules and reasonable organiser instructions.

Event descriptions and arrangements may be supplied by users or independent organisations. Kinnect does not guarantee that every event will proceed as described or that every organiser, attendee or venue has been independently verified.

Nothing in these Terms excludes responsibility where harm is caused by Kinnect's failure to use reasonable care and skill or by liability that cannot lawfully be excluded.

8. Plans, locations and plan threads

Kinnect allows users to create, share, receive and respond to plans.

A plan may include details such as time, place, participants and a location chosen by the plan creator. If you set a plan to your current location, the selected plan location may be shown to the intended participants. It does not give them access to your continuing live location.

If you respond to a plan, you may be able to participate in an individual or group thread with other people who responded. Content posted in that thread can be seen by its participants.

Do not assume that another participant will keep information confidential. A recipient may save, copy or share what they receive, even where doing so would breach these Terms.

Do not use plans or location features to:

• track, stalk or monitor another person;

• disclose a private address without authority;

• lure, threaten, exploit or endanger someone;

• misrepresent the purpose, location or safety of an activity; or

• arrange unlawful goods, services or activity.

9. Messages, comments, replies and reactions

Kinnect includes social and community interaction features.

Depending on the feature:

• messages are visible to the participants in the relevant thread;

• comments, replies and reactions may be visible to members who can view the relevant community update;

• community administrators may be able to delete replies or moderate comments on their updates; and

• Kinnect may review relevant content or account information when reasonably necessary to investigate a report, enforce these Terms, protect users or comply with law.

Kinnect does not promise to review every message, comment, reply, plan, community or event before or after it is posted. We may rely on reports, product controls and proportionate review. This does not affect any safety, reporting or legal duties that apply to us.

10. Community Standards

These standards apply across communities, events, plans, messages, comments, replies, reactions, profiles and other Kinnect features.

10.1 Follow the law

Do not use Kinnect to create, share, arrange, promote or facilitate illegal content or activity. This includes content or conduct involving fraud, terrorism, child sexual exploitation or abuse, unlawful intimate images, threats, serious violence, illegal drugs or weapons, or encouragement or assistance of serious self-harm.

10.2 Treat people with respect

Do not: bully, harass, intimidate, threaten or stalk another person; repeatedly contact someone who has clearly asked you to stop; attack or demean people based on protected characteristics; encourage hatred, violence or dehumanising treatment; sexually harass or exploit another person; or organise targeted abuse or humiliation. Disagreement and criticism are allowed. Threats, abuse and dehumanising conduct are not.

10.3 Protect children and vulnerable people

Do not: sexualise, groom, exploit or endanger a child; request or share sexual content involving anyone under 18; encourage a child to conceal unsafe contact from a parent, guardian or trusted adult; use age, disability, distress, isolation or dependency to manipulate someone; or share content that creates a serious and unjustified risk to a child or vulnerable person. If someone appears to be in immediate danger, contact the emergency services. Kinnect is not an emergency or safeguarding service.

10.4 Respect privacy and consent

Do not: publish another person's private contact details, address, live location, identification documents or confidential information without authority; share private messages or intimate content in a way that is unlawful, abusive or contrary to a reasonable expectation of privacy; record or photograph someone where doing so is unlawful or clearly violates their consent; or use information seen through a community or organiser role for unrelated profiling, marketing, harassment or surveillance.

10.5 Be authentic

Do not: impersonate another person or organisation; misrepresent your identity, community role, qualifications or authority; create deceptive accounts or coordinate false engagement; falsely claim that Kinnect endorses you, your community or an event; or manipulate people through materially false event, plan or safety information. Parody or community role-play must be clear and must not deceive or harm others.

10.6 No spam, scams or manipulative promotion

Do not: send repeated or unwanted promotional messages; operate scams, pyramid schemes or fraudulent fundraising; collect account credentials or verification codes; distribute malware, phishing links or deceptive downloads; artificially inflate attendance, reactions or participation; or use Kinnect primarily to scrape contacts or build unsolicited marketing lists. Reasonable community information and authorised event promotion are allowed where relevant and not deceptive or excessive.

10.7 Respect intellectual property

Only post content that you own or are entitled to use. Do not knowingly infringe copyright, trade marks, privacy, publicity or other rights.

10.8 Protect the Service

Do not: interfere with the normal operation or security of Kinnect; access accounts, data, communities or workspaces without authority; probe or bypass authentication, permissions, rate limits or tenant boundaries; introduce malicious code; use automated scraping, bots or bulk extraction without written permission; reverse engineer the Service except where applicable law expressly permits it; or use Kinnect data to create unauthorised member profiles or activity feeds.

10.9 Use physical activities responsibly

Do not use communities, events or plans to conceal material safety risks, organise dangerous conduct or pressure people into attending. Members and organisers should use reasonable judgement about venues, transport, accessibility, alcohol, equipment, supervision and emergency arrangements.

11. Your content

"Your Content" means information or material you submit through Kinnect, including profile information, community updates, events, plans, messages, comments, replies, reactions, images and feedback.

You retain ownership of Your Content. These Terms do not transfer ownership to Kinnect.

You give Kinnect a non-exclusive, worldwide and royalty-free licence to host, store, reproduce, format, transmit, display and otherwise use Your Content only as reasonably needed to:

• provide it to the users and communities you chose;

• operate, secure and support Kinnect;

• adapt it to different devices or technical formats;

• investigate reports and moderate the Service;

• maintain shared social records and authorised community history;

• comply with legal obligations; and

• exercise or defend legal rights.

This licence includes permission to use service providers acting for Kinnect and to make Your Content available to the intended users of the relevant feature.

The licence ends when Your Content is deleted from Kinnect's active systems, except to the extent that:

• other users still need a shared record under the account-deletion rules below;

• limited copies remain in backups for the applicable backup period;

• retention is reasonably required for security, safety, disputes or legal obligations; or

• another user has independently copied or stored content you shared with them.

You confirm that you have the rights and permissions needed to submit Your Content and allow Kinnect to use it as described above.

If you provide suggestions or product feedback, Kinnect may use the ideas without payment or an obligation to implement them. We will not identify you publicly as a customer, member or endorser without permission.

12. Moderation, reports and enforcement

You can report content or behaviour using an available in-product reporting tool or by contacting hugo@kinnect.io.

When reviewing a report or possible breach, Kinnect may consider:

• the content and surrounding context;

• the seriousness and likelihood of harm;

• whether the conduct is repeated;

• the user's role and authority;

• the rights and safety of affected people;

• freedom of expression and privacy;

• applicable law; and

• the reliability of the information available to us.

Depending on the circumstances, Kinnect may:

• take no action;

• ask for more information;

• warn a user;

• remove or restrict content;

• limit access to a feature, community or thread;

• remove an unauthorised role or permission;

• temporarily suspend an account;

• close an account;

• preserve relevant records;

• notify an affected community manager; or

• report information to a competent authority where required or reasonably necessary.

Community managers may use the moderation controls available to them for their own communities and updates. They must not use those controls discriminatorily, abusively or for purposes unrelated to legitimate community management.

We may act without advance notice where reasonably necessary to address an urgent safety, security or legal risk. In other cases, we will provide information about significant account action where reasonably practicable and lawful.

If you believe Kinnect has made a material moderation or account decision in error, contact hugo@kinnect.io with the relevant account and decision information. We may decline repetitive, abusive or unsupported requests, but will consider genuine complaints proportionately.

13. Account suspension and closure

You may stop using Kinnect at any time.

We may restrict, suspend or close your account where we reasonably believe that:

• you have seriously or repeatedly breached these Terms;

• your account creates a material safety or security risk;

• your use is illegal or facilitates illegal conduct;

• you are not eligible to use Kinnect;

• restriction is required by law or a competent authority; or

• continued operation of the account would materially harm Kinnect, its users or third parties.

Where appropriate, we may use a less restrictive measure before closing an account. Serious, urgent or irremediable conduct may result in immediate action.

Closure does not remove rights or obligations that arose before closure. Clauses concerning retained content, intellectual property, liability, disputes and data or legal records may continue where their nature requires it.

14. Account deletion and personal data

Our Privacy Policy explains how Kinnect processes personal data and how you can exercise your data-protection rights.

You may request account deletion through the available account settings or by contacting hugo@kinnect.io.

Account deletion is irreversible. Once the account is closed, you will lose normal access to it.

Deleting an account is intended to:

• prevent further authentication and ordinary account use;

• remove direct profile and contact identity from normal product surfaces;

• remove private account data where no continuing lawful purpose exists; and

• stop ordinary notification and discovery activity associated with the account.

Some shared social or operational records may remain where deletion would remove information that other authorised users or communities still reasonably need. These may include:

• messages already sent to other participants;

• shared plans and plan threads;

• community posts, comments or replies;

• events created or managed through a community;

• attendance or participation history; and

• limited records needed for safety, security, legal claims or proof that deletion was completed.

Where retained shared records remain, Kinnect intends to remove ordinary profile links and identify the former account as "Deleted user", "Former member" or another appropriate non-identifying label.

Residual copies may remain temporarily in backups or with service providers, subject to the retention and deletion treatment described in the Privacy Policy. Deleting your account does not require another person to delete an independent copy of content you previously shared with them.

You may contact us if retained content exposes a private address, sensitive information or another serious risk that requires individual review.

15. Kinnect intellectual property

Kinnect and its licensors own the Service, including its software, design, branding, trade marks, documentation, templates and product improvements.

Except for the limited permission in section 5, these Terms do not give you rights in Kinnect's intellectual property.

You must not use the Kinnect name, logo or branding in a way that falsely suggests endorsement, partnership or authority.

16. Third-party services and independent organisers

Kinnect may link to third-party websites, maps, identity providers, venues or other services. Those services may have their own terms and privacy policies.

Kinnect is not responsible for an independent third party's service, content or conduct merely because Kinnect links to it or allows a user to mention it.

Community managers, event organisers, venues and plan participants may act independently from Kinnect. Nothing in this section excludes responsibility for Kinnect's own breach, negligence or other liability that cannot lawfully be excluded.

17. Service availability and changes

We will provide Kinnect with reasonable care and skill.

Kinnect is an evolving service. Features may be experimental, conditional, gated or in beta. We may add, change, limit, suspend or remove features for valid reasons, including:

• improving the Service;

• addressing security, privacy or safety risks;

• complying with law;

• responding to technical or provider changes;

• preventing misuse; or

• retiring a feature that is no longer reasonably sustainable.

We do not guarantee uninterrupted or error-free availability. Where reasonably practicable, we will give notice of a material change or prolonged planned interruption.

No provision in these Terms removes consumer rights that cannot lawfully be excluded.

18. Disclaimers

Kinnect provides tools for community participation. It does not guarantee:

• that a particular community, event or plan will be available;

• attendance, participation, friendship or another social outcome;

• that every user-provided statement is accurate;

• that every user or organiser has been independently verified; or

• that every item of content will be reviewed before harm occurs.

Kinnect is not an emergency, medical, safeguarding, transport or venue-safety service. Contact the appropriate emergency or professional service where needed.

These statements do not exclude Kinnect's duty to use reasonable care and skill or any other duty that cannot lawfully be excluded.

19. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; and

• breach of statutory consumer rights that cannot be excluded.

Kinnect is responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

Kinnect is not responsible for:

• loss that was not reasonably foreseeable when you accepted these Terms;

• loss caused solely by your breach, unlawful conduct or failure to take reasonable precautions;

• an independent organiser's, participant's or third party's conduct, except to the extent that Kinnect is legally responsible for it;

• events outside our reasonable control, where we have taken reasonable steps to reduce the effect; or

• business losses arising from use of a consumer account, including loss of profit, revenue or business opportunity.

These Terms apply to consumer and member-facing use. If Kinnect separately agrees to provide services to an organisation, the liability terms in that organisation's signed commercial agreement apply to those services.

Nothing in these Terms affects your statutory rights.

20. Changes to these Terms

We may update these Terms where reasonably necessary to:

• reflect changes to Kinnect;

• improve clarity;

• address safety, security or misuse;

• comply with law or regulatory guidance; or

• correct an error.

We will identify the date of the updated version. If a change materially affects your rights or how you may use Kinnect, we will take reasonable steps to notify you in advance where practicable.

Urgent changes needed for law, safety or security may take effect sooner.

Changes apply prospectively. They do not remove rights or liabilities that arose before the change.

If you do not agree to updated Terms, you should stop using Kinnect and may delete your account.

21. General

If a court finds part of these Terms unlawful or unenforceable, the remaining provisions continue to apply.

A delay in enforcing these Terms does not waive the right to enforce them later.

No person other than you and Kinnect may enforce these Terms, except where applicable law provides otherwise.

These Terms, the Privacy Policy and any clearly presented feature-specific rules should be read together. Community-specific rules cannot override these Terms.

22. Governing law and courts

These Terms are governed by the law of England and Wales.

If you live in England or Wales, the courts of England and Wales may hear disputes.

If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom where you live.

If you live outside the United Kingdom, mandatory consumer protections and jurisdiction rights under the law that applies to you are not excluded by this section.

23. Contact, reports and complaints

Contact Kinnect at:

• Email: hugo@kinnect.io

• Company: Kinnect Ltd

• Registered office: 203c Victoria Rise, London, SW4 0PF

• Company number: 15308489

For an immediate danger or emergency, contact the appropriate emergency service rather than relying on Kinnect.